Many service providers guarantee that your call will be answered promptly—but by whom?
At GC Technology we offer a service desk that is staffed with trained technicians (not call agents) who solve most problems on the spot and who will be familiar with your infrastructure. No matter how big or how small your problem, our Help Desk solutions will make sure you are getting the best!
Remote IT Support
The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or “frozen” computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using secure tools that allow full access to your network and systems. GC Technology remote support services includes installation of software, cloud services, advanced troubleshooting, and repairs of applications, and more cost-effectively keeping your staff up and running.
With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site solutions are either desired or required. GC Technology always sends a technician to your site for problems we cannot solve remotely.
One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, but you also open the door wide to hackers who look for companies that haven’t installed the latest security updates. GC Technology will take over responsibility for this critical task to ensure business continuity with a managed automated service for software updates, patch solutions, and security updates, including antivirus.
Network Monitoring and Management
GC Technology provide a Proactive Care Managed Services Solution. With the help of our RMM technology (Remote Monitoring and Management) Backoffice application, we can manage clients better than traditional break/fix IT providers, and to do so more efficiently. Through RMM, technicians can remotely install software updates and administer patches.
We provide monitoring and management of all the components in your network, including Servers, desktops, laptops, routers, firewalls, and switches. Our automated systems detect and report failures of devices and connections as we proactively monitor your computers, servers, and other network elements.
Backup and Disaster Recovery
Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your backup and disaster recovery system are one of the most important investments for protecting your company. GC Technology helps you choose, deploy, and manage the backup and recovery solution that is best for your business. Many of our managed services include multiple options that will meet your backup and recovery needs.
Microsoft Office 365
GC Technology is a Microsoft Silver Partner with more than 16 years of experience in providing solutions and services for Microsoft applications, including Office 365, Azure and SharePoint. We help your business select the right Microsoft products and plans, help you migrate from your current solution, and provide ongoing management.
Hardware and Software Procurement
Evaluating, purchasing, and installing hardware and software is a time-consuming process. GC Technology has the knowledge and skills to help you determine the right licensing agreements and hardware for your business.
We manage the procurement process end to end—from installing, maintaining, and upgrading your systems, through to retiring old hardware including safe secure destruction of hard drives.
BYOD – Bring Your Own Device
When employees bring their own devices into the workplace, mobile device security becomes a challenge. Although mobile devices increase employee productivity, improperly managed devices can be a major security risk. Many clients rely on our managed services for advice on how to protect their mobile environment. Typically, we start with creating a custom Bring Your Own Device policy. We can also help you evaluate a Mobile Device Management (MDM) solution and other best practices for keeping your devices safe.
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